At Cansalas Gallery & Art House, we strive to ensure our customers are fully satisfied with their purchases. However, if for any reason you wish to return an item, we offer a 14-day return policy in accordance with EU law.
Eligibility for Returns:
- Items must be returned within 14 days from the date of receipt.
- Items must be in their original condition, unused, and in their original packaging.
- Proof of purchase is required for all returns.
How to Initiate a Return:
- To start a return, please contact info@cansalasgallery.com within the 14 day window.
- We will provide you with further instructions on how to return your item.
Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 14 days.
Return Shipping Cost:
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Non Refundable Items:
- Custom orders, limited-edition prints, and art that has been personalized are non-refundable unless they arrive damaged or defective.
For any questions or concerns regarding our return policy, feel free to reach out to us at info@cansalasgallery.com.
