PRESENCES by María Isabel Ballester

At Cansalas Gallery & Art House, we strive to ensure our customers are fully satisfied with their purchases. However, if for any reason you wish to return an item, we offer a 14-day return policy in accordance with EU law.

Eligibility for Returns:

• Items must be returned within 14 days from the date of receipt.
• Items must be in their original condition, unused, and in their original packaging.
• Proof of purchase is required for all returns.

How to Initiate a Return:

• To start a return, please contact info@cansalasgallery.com within the 14 day window.
• We will provide you with further instructions on how to return your item.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 14 days.

Return Shipping Cost:

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Non Refundable Items:

• Custom orders, limited-edition prints, and art that has been personalized are non-refundable unless they arrive damaged or defective.

For any questions or concerns regarding our return policy, feel free to reach out to us at info@cansalasgallery.com.

Domestic shipping (Spain): €10

International shipping: €15

Please note that shipping times might vary depending on your location. We are comited to processing all orders as quickly as possible and will provide tracking details once your order has been shipped.

For any questions or concerns regarding shipping, feel free to contact us at info@cansalasgallery.com.